BasePO Support

Help with purchase orders, receiving, barcodes, Shopify connections, and workspace access.

Contact support

Email support@basepohq.com. Include your Shopify store domain and the name of the page or workflow where the issue occurred.

Include the Request ID

When BasePO displays a Request ID, include it exactly as shown. It lets support find the matching server and activity record without asking for passwords, tokens, or merchant data.

A Request ID may resemble sfo1::example-123 or a UUID. Do not send API keys, access tokens, passwords, or full browser cookies.

Useful details

What you expected to happen and what happened instead
The approximate time and time zone
The purchase order number, when relevant
A screenshot with sensitive information removed

Privacy requests

Send privacy or data-handling questions to privacy@basepohq.com.